Privacy Policy
Last updated: May 1, 2025
1. Introduction
Welcome to FirstDial ("we," "our," or "us"), a product of Leadlegend Ltd, a company registered in England. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered SDR hiring solution.
We are committed to protecting your personal information and your right to privacy. If you have any questions about this Privacy Policy, please contact us at privacy@firstdial.io.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide to us, including but not limited to:
- Name, email address, phone number, and job title
- Company information
- Account credentials
- Payment information
- Communication preferences
- Correspondence with us
2.2 Candidate Assessment Data
When using our SDR hiring solution, we collect:
- Audio and video recordings of roleplay sessions
- Transcripts of conversations
- Assessment results and performance metrics
- Feedback provided during the hiring process
2.3 Technical Information
We automatically collect certain information when you visit our website or use our platform:
- IP address and device information
- Browser type and settings
- Operating system
- Usage data and interaction with our platform
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our services
- Processing and completing transactions
- Conducting and analyzing candidate assessments
- Improving our services and user experience
- Communicating with you about our services, updates, and promotional offers
- Responding to your inquiries and support requests
- Complying with legal obligations
- Protecting our rights, property, or safety
4. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
- Business Partners: Companies we partner with to offer integrated or co-branded services.
- Legal Requirements: When required by law or to respond to legal process, protect our customers, or protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
5. Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to your personal information
- Correction of inaccurate or incomplete information
- Deletion of your personal information
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
To exercise these rights, please contact us at privacy@firstdial.io. We will respond to your request in accordance with applicable law.
7. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
8. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information to the United Kingdom and process it there.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete that information.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Leadlegend Ltd
Email: privacy@firstdial.io
Address: London, England